Frequently Asked Questions

How do I contact you?

To contact Crestpoint Athletics, please email Alex Parker (Director of Operations) at

How do I know if my child is registered?

All registrations for Crestpoint programs (except Windsong Ranch – which are handled through our website at are handled through the respective city parks and recreation department. In either case, when registering your child – you should receive a receive receipt or confirmation email confirming registration. If you have any questions regarding your child’s registration status please contact the city parks and recreation department that you registered through.

My child can't attend the program after all, can I get a refund?

Program refunds are issued at the discretion of the city parks and recreation departments we work with. Please note that not all circumstances will be eligible for a refund and refunds are only granted before the camp has officially begun. Also, we do not prorate programs for missed camp days. If you are registered for a Windsong Ranch camp, please contact Alex Parker at

Will my child's program be cancelled or relocated?

We hope your program isn’t cancelled, but occasionally we don’t get enough participants to ensure a successful program. There are minimum numbers for each sport, which vary based on age. We encourage you to invite your child’s friends to participate in the program as well. In the event your program is cancelled, you will be notified and given the option to transfer or receive credit towards a future program.


Most program locations do not change, but occasionally unforeseen circumstances arise that require us to change to a different location. In the event that this happens to your program, we will notify you about the new location. Every effort is made to keep the new location close to the original site.

Do you have multiple child discounts?

Because our programs are priced as low as possible, Crestpoint Athletics does not offer multiple child discounts.

Do you have late fees?

We do not have late fees for registering for our programs, but you must register prior to the start of camp.

Can I get a discount if my child will only be at the program for three days?

Crestpoint Athletics does not pro-rate program fees.

Who are your coaches, and what are their qualifications?

Crestpoint Athletics recruits highly motivated individuals who have demonstrated an exceptional ability to communicate well with children and a passion for sports. All coaches have participated in their respective sports at either the high school or college level. All coaches must complete an application, personal interview, background investigation, classroom training, field training and pass a coaches' test prior to their first day of work.

How are the participants grouped?

Crestpoint Athletics groups children by age and ability. If your child would like to be placed with a friend, make your request with the on-site Director and then place the children in the same line before the program begins on Monday. The on-site Director will do his/her best to meet your request to keep friends and/or siblings that are close in age together. Our typical age groups are as follows: 5 - 8 year olds, 8 - 11 year olds, and 11 - 14 year olds.

My child has never played this sport; will he/she feel out of place?

Crestpoint Athletics tailors its programs to introductory and intermediate players. Groups will be divided by age and then by ability. Fun and enjoyment are priorities at our programs. The emphasis is on learning skills and techniques in a low pressure, appropriately competitive environment.

Are the programs co-ed?

Yes, unless the program listed specifically states otherwise.

My child has already attended a Crestpoint Athletics camp/program, will he/she learn anything new this year?

Yes; our camps and programs do change from year-to-year. We do our best to always make sure that there are opportunities to learn new skills and improve upon your campers' foundations.

What is your weather policy?

Unfortunately, we will occasionally have to cancel or postpone programs due to seasonal, weather-related conditions for the safety of the participants. To determine if there is a cancellation or postponement, please sign up your camp’s respective REMIND code. This will be our only method for contacting you to let you know the status of programs so please sign up for it. You can find your program’s respective code at In the rare event of a cancellation, your child will not be left alone. Crestpoint cannot provide refunds for cancellations or postponements that are weather-related.

What happens if I am late to pick up my child?

If you arrive later than 15 minutes past the end time of your child’s program, a late fee of $1 per minute will be charged to your account. While we understand there may be situations beyond your control, we ask that you respect the listed program times.

Where is my camp located and where should I drop off and pick up my child?

All campers and dropped off and picked up at the campsite.

  • For Windsong Ranch programs, meet at the Commons (1001 Windsong Parkway, Prosper, TX 75078)

  • For Coppell camps and classes, meet at the CORE (234 Parkway Blvd, Coppell, TX 75019)

  • For Frisco Baseball/Softball camps, meet at Shawnee Trail Sports Complex Diamond Field Green (6501 Hillcrest Rd, Frisco, TX 75035)

  • For Frisco Golf and Games camps, meet at Warren Sports Complex Rectangle Field #15 (7599 Eldorado Pkwy, Frisco, TX 75034)

  • For Little Elm camps, meet at the Little Elm Park Softball Field 2 (701 W Eldorado Pkwy, Little Elm, TX 75068)

  • For Richardson camps, meet at the Heights Recreation Center (711 W Arapaho Rd, Richardson, TX 75080)

  • For Southlake Babysitting and Youth Safety courses, meet at the Southlake Activity Center (285 Shady Oaks Dr, Southlake, TX 76092)

  • For Southlake Little Kickers Soccer camp, meet at Bob Jones Park Soccer Field 1 (3901 N White Chapel Blvd, Southlake, TX 76092)

  • For Southlake Lacrosse camp, meet at North Park (200 E Dove Rd, Southlake, TX 76092)

  • For Southlake Volleyball camp, meet at the CISD Administration Gym (2400 N Carroll Ave, Southlake, TX 76092)

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